Peak Time Charge Before knowing about STEPHEN CAB’s peak time charge, it is important for you to know how STEPHEN CAB works. STEPHEN CAB’s business model STEPHEN CAB is an online marketplace for drivers. These drivers are independent and they are either self-e
Peak Time Charge
Before knowing about STEPHEN CAB’s peak time charge, it is
important for you to know how STEPHEN CAB works.
STEPHEN CAB’s business model
STEPHEN CAB is an online marketplace for drivers.
These drivers are independent and they are either
self-employed (own their commercial vehicles), or work for an Operator who owns
multiple cars.
Like you have an STEPHEN CAB app on your smart phone to book
a cab, these drivers have a similar Driver mobile App on their smart phones. We
activate the Driver app after a thorough check of authenticity and conducting
due diligence of the commercial & personal papers of the driver &
operator. These drivers decide their own time to login to the STEPHEN CAB
application and accept requests for rides from customers. They may choose to
remain logged out of the system as per their convenience.
Q: What is STEPHEN CAB’s peak time charge?
STEPHEN CAB being a marketplace doesn’t control the number
of vehicles online on its system/platform; drivers & operators are
independent & work as per their convenience. During a normal day when
demand & supply are met, there is no need to put an extra effort to pull
the supply side of vehicles.
STEPHEN CAB has observed that during certain times of the
day, when more traffic is on road, routine drivers tend to log out of the
system to suit their convenience as there is no incentive for them to put an
extra effort. Similarly, when demand suddenly increases, not enough drivers
might be available on the road. Customers might be inconvenienced by not being
able to find cabs during such times.
As a system/solutions provider STEPHEN CAB has limited
options to motivate the drivers and cater to the high demand timings &
scenarios. STEPHEN CAB has observed that the drivers are very sensitive to
little extra earnings for their extra effort to stay logged in to our system.
STEPHEN CAB applies an X multiplier or flat surcharge to the
normal fare based on various situations and scenarios like place of pickup,
time of pickup, type of vehicle, demand situation, supply scenario etc. Using
advanced analytics, unique algorithm, past ride experiences etc. the STEPHEN
CAB software calculates an appropriate surcharge to apply over and above the
normal fare. This enables STEPHEN CAB to come up with appropriate incentives to
drivers to make them stay logged in to the system for the additional earnings.
This enables customers to get their much needed service even during peak times
when demand for cabs is high.
The peak time surcharge works in two ways
a) It motivates drivers to stay & serve for a longer
time even during difficult hours of the day and when demand is high.
b) It filters out the less needed rides hence making the
vehicle available to those who really need a cab.
Transparency
STEPHEN CAB is transparent about the rates. STEPHEN CAB
makes sure that customers are aware of the dynamics of peak time charge and how
it works. Whenever peak time charge is applicable; customers get a clear
intimation, to confirm their intent to avail the ride at a higher price than
normal. The booking process is initiated only when they confirm; hence, if a
customer wants to avoid that ride he/she may choose to do it, thus making the
cab available to others who are in need.
